Service notices
Jukelounj is in closed beta. This page provides beta limitations and support contacts; it is not a live service monitor. Sign-in, music loading, and email delivery can experience problems even when the website is reachable.
Known beta limitations
- Jukelounj is currently a closed beta for people located in the United States.
- Music links are matched through external catalog services, so an album may occasionally be unavailable or open to a different edition.
- Some recovery, accessibility, and performance checks are still being expanded as the beta grows.
If something is not working, email support@jukelounj.com with what happened, the page you were using, and the approximate time.
Report a security concern
Email support@jukelounj.com with SECURITY in the subject. Include the affected page or feature, steps to reproduce, and the potential impact. Please do not include passwords, authentication codes, database credentials, or personal data you do not own.
Please make a good-faith effort to avoid accessing, changing, downloading, or deleting other people’s information; disrupting the service; or publicly disclosing an unresolved issue. Jukelounj does not currently operate a paid bug-bounty program, but credible reports will be acknowledged and investigated.
What to expect
We aim to acknowledge credible security reports within two business days. Resolution time depends on severity and complexity. We may ask for additional detail and will share a status update when it is safe to do so.